Water and Sewer Concessions and Rebate Policy

The Water and Sewer Concessions and Rebate Policy establishes a framework for financial relief and rebates to eligible residential customers of Central Coast Council (Council) who are experiencing financial hardship due to essential water usage, connection costs, or concealed leaks.

This policy is distinct from Council’s Hardship and Debt Recovery Policy, as it focuses solely on water and sewer-related financial support (e.g. concealed leaks and sewerage connection costs). Broader hardship relating to rates and charges is handled separately under that policy.

This framework allows Council to provide a consistent and fair approach when assessing rebate applications and support financially vulnerable customers, whilst maintaining the sustainability of Council’s water and sewer services.